FAQ's
Frequently Asked Questions
1. How much will shipping be for pre-orders?
Generally, we charge shipping at actual calculated cost, passing along all discounts to you. Certain products ship free as stated at the top of the product description, including all hardcover books. Rest assured that when it comes time to ship you're pre-ordered item, you will be receiving the most competitive carrier rates. We ship from Plainfield, Illinois and package dimensions, weight and distance to you dictate the calculated price, but generally you can expect the following for the US lower 48 states:
| Type of item | Urban East or West Coast | Everywhere Else |
| Large statues (1/3 scale) shipped in two boxes such as Prime 1 Studio | $225-275 | $175-225 |
| Medium statues (1/4 scale) shipped in one box such as Sideshow and XM Studios | $50-75 | $25-50 |
|
Small statues (1/10 scale) shipped in one box such as Iron Studios |
$10-20 | $10-20 |
Urban east cost is representative of New York City and surrounding east coast areas, whereas west coast is California, Arizona, Pacific Northwest, etc. The south and south east coasts are best represented by "everywhere else" cost estimates. Of course these are general estimates and actual cost may vary due to specific considerations for any pieces including additional boxes, larger than typical dimensions, etc.
2. Do you ship internationally?
Our site does provide estimated international shipping in cart at checkout; however, discounts vary widely depending on the item and destination country.
Unfortunately for most pre-order items, we cannot provide an estimated cost because we do not know the packaging dimensions and weight until the product is received into our warehouse.
3. Do you offer payment plans?
Yes, we offer payment plans for instock (and nearing arrival POs) inventory for up to three months and farther out pre-orders for up to six months. The duration is subject to the purchase amount, but any large statue purchase will qualify for our longest duration. The payment plans are interest free and the product ships after paid in full. Shipping is due with the final installment. In the event of cancelation, the balance paid is refundable subject to the items nonrefundable deposit at PO if specified or our general 10% NRD (applicable to both preorders and instock for payment plans). We prefer Zelle, PayPal or Venmo for payments on payment plan. If you are interested in a payment plan on an item, please contact us via the contact form on the site or at service.superherolounge@gmail.com.
4. How are you handling tariffs?
The current tariff situation (as of mid-April) is developing and very ambiguous. Most all collectibles and toys are manufactured in China and as such are subject to tariffs upon importing and arrival into the US. The tariffs do not impact any instock inventory. These items can be purchased from our site for the cost and shipping noted at checkout. The potential tariffs impact pre-orders. We simply do not know how long this tariff will continue or when products will be imported. Many manufacturers and distributors are holding off on imports as the current tariffs are simply unmanageable in the market place. Should a tariff impact any pre-orders, we will work to mitigate as much impact as possible; however, it may still require a tariff surcharge to be applied to the order. If so, customers will have the opportunity to cancel and receive a full refund of the deposit, if the cost becomes to high for them.